Terms & Conditions
Agreement Terms – Ambient Venue Services
This agreement is an integral part of the contract. No modifications or variations are accepted without written consent from Ambient Venue Services.
1. Promotional Use of Media
Ambient Venue Services promotes its services through real-life videos and photographs taken at events. These may be posted on our website and social media platforms. By booking our services, you grant permission for us to use any recorded or photographic materials for advertising, display, or other marketing purposes unless you specify otherwise at the time of booking.
2. Vendor and Supplier Liability
While we work closely with suppliers and vendors, Ambient Venue Services is not responsible or liable for any issues caused by them.
3. Service Quality & Limitations
We strive to provide high-quality music services but cannot be held responsible for factors beyond our control, such as poor sound conditions, weather, or technical issues.
4. Contract Termination
Ambient Venue Services reserves the right to terminate this contract due to unforeseen circumstances, including but not limited to death, injury, serious illness, or extreme weather restricting travel. In such cases, we will notify the client as soon as possible using the provided contact details and offer a full refund of the payment/deposit with no additional liability. Before canceling, we will always attempt to provide an alternative solution.
5. Media Usage Rights
All photos, videos, website/social media content, and other promotional materials created by Ambient Venue Services remain our property. They may not be used by other companies for business purposes without our permission.
6. Booking Confirmation
A booking is only confirmed once the client has made the agreed-upon deposit payment. Any prior communication does not guarantee a reserved date or booking confirmation.
7. Deposit Policy
All deposits are non-refundable, as they cover the initial costs of consultation, time, travel, and arrangements with other relevant parties.
8. Payment Terms
The full balance must be paid no later than one week before the event date or in installments, as agreed upon in writing.
9. Music Services & Additional Requests
Music selection is at the discretion and professional judgment of Ambient Venue Services. Any additional services requested after the agreement may incur an extra fee.
10. On-the-Day Music Requests
Music requests made on the event day that were not detailed in the booking may be subject to an additional charge. Any such payments must be settled before the final service is delivered.
11. Privacy Policy
We respect your privacy. Your personal details will never be shared or sold to third parties.
12. Zero-Tolerance Policy for Abuse
Verbal or physical abuse towards any member of the Ambient Venue Services team will not be tolerated. Any such behaviour will result in an immediate halt to services without liability or refund.
13. Service Hours
Our coordinating services end at 11:00 PM unless otherwise agreed in writing. Once a booking is confirmed our telephone support services run Monday to Saturday 10.00am to 8.00pm.
14. Quote Validity
Quotes are valid for five (5) days unless stated otherwise.
15. Event Delays & Extended Hours
If the event runs beyond the agreed service time of 11:00 PM, additional charges may apply. Any extension of service must be agreed upon in advance or on the day, subject to availability.
16. Damage & Liability
The client is responsible for any damages to Ambient Venue Services' equipment caused by guests, venue staff, or other third parties during the event. In the event of damage, repair or replacement costs will be charged to the client.
17. Force Majeure
Ambient Venue Services shall not be liable for failure to perform due to circumstances beyond our control, including but not limited to acts of God, war, government restrictions, pandemics, power outages, or venue restrictions. In such cases, we will work with the client to reschedule or offer an appropriate solution.
18. Client Responsibilities
The client must ensure that the venue meets all necessary requirements for Ambient Venue Services to perform, including power supply, access, and suitable setup space. Any failure to provide these may affect service delivery, and Ambient Venue Services will not be held responsible.